SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Our Standard Delivery charges are as follows.

NI/ROI – £3.95/€4.95

EU -£6.99/€7.95

Rest of World -£13.99/€14.95

Free delivery over £60.00/€60.00 when selected at checkout.

How long will delivery take?

Delivery can take between 2-5 working days. We aim to deliver all parcels in or before this time.

Where can I view my receipt?

You will automatically be emailed a copy of your receipt once your order has been  processed. Should you misplace this, please contact [email protected]

Who will deliver my parcel?

Currently, all UK and ROI orders will be shipped with DPD. Any Rest of World orders may be shipped by courier partners like DHL.

PAYMENT INFORMATION

What payment methods are accepted?

All major Credit/Debit cards, Paypal and Klarna. 

Please refer to Klarna Terms and conditions for any queries when playing through this method.

Can I be reimbursed through the original payment method?

Any refunds approved by Voduz will be returned to the original payment method within 7-10 working days.

My order has processed and payment has been taken, I haven't received receipt?

Receipts can take some time to come through after processing. If you haven’t received this in 2-3 days, please contact Customer Services at [email protected] and we will be able to assist. 

ORDERS AND RETURNS

How do I know my order has been successful?

If your order has been successful, you will be prompted with an order number on the final check out screen. You will subsequently receive an email with your order detail notifying you that your order is now processing. 

When will I know my order is dispatched?

You will receive an email outlining that your order has finished being processed. This means your order has left our warehouse and its on its way to you. 

I am having an issue with my product, what do I do?

Once consulting the user instruction manual and the guides on this website, please contact the Voduz team on our social channels or the customer team at [email protected], where we will be happy to help.